All our products are made with fresh flowers only. We do not deal or trade artificial or silk flowers. All floral items on our website are made with fresh blooms.
Florists are obliged to deliver a product which is as similar as possible to the photo on our website. However, flowers are subject to both local and seasonal availability. Substitution by florists may be necessary (1) when the flowers are out of stock at the time of delivery or (2) when the flowers are out of season at the time of delivery. The particular florist will deliver the nearest flowers of the same or higher quality as long as the color scheme of the bouquet is obeyed. The florists will not substitute a type of flower with a type that has less value than the original flower type in the photo.
Flowers of top quality are delivered and will reach the recipient in excellent condition. Since flowers are delivered fresh, not all stems may have reached full bloom. Some flowers are delivered in bud form so that the product can be enjoyed by the recipient for as long as it is possible. We offer a long-lasting freshness guarantee on all our products, whereby the recipient will enjoy their gift in full bloom for at least 7 days.
Prices for all our online products are dependent on the local market as well as the season. For instance, rose prices are higher during Valentine’s Day. Prices for the same flower may change depending on season. For instance, the price of 12 red roses in December may differ from the price of the same product in February.
The price shown for each product excludes the delivery charge. Delivery charges are shown to the customer on the checkout page. Delivery charges vary.
Add-ons are non-floral products which can accompany the main floral product. Add-ons cannot be ordered and delivered on their own, and they can only be added to the floral gift. Pictures of add-ons on our website are for guidance only. The florist will do their best to deliver add-ons which appear as close as possible to the photo, but availability of add-ons depends on local availability by the florist in particular.
Deliveries are done by local florists on working days, from Monday to Saturday. Same day delivery is a possibility. The general cut-off time for same day delivery is 12pm or 1pm.
All customers should make sure that the recipient information required in the order form is correct. A correct address and local phone number are requirements in every delivery. Florists have the right to refuse orders which do not have the correct address information.
Florists will attempt the delivery provided that the address information is correct. In the case where nobody is at home, the florist will try and phone the recipient to clarify the address and/or to schedule a delivery with the recipient. In all cases where the florist attempts the delivery and no one is at home and/or the florist does not answer the florist’s calls or SMS’s, the florist will leave a calling card under the door. Upon successful contact with the recipient, the florist may either re-attempt delivery.
If delivery is requested to a hotel, hospital or any building which may prohibit the florist from entering the premises beyond the reception, the flowers will be left with the receptionist at the reception desk.
Same day delivery cannot be guaranteed for major holidays such as Valentine’s Day, Women’s Day, Mother’s Day, Thanksgiving, Christmas and any other occasion or holiday. Orders need to be received approximately 2 or 3 days. Do not leave your order to the last minute to avoid disappointment. If you order is placed after the last guarantee date, the florist will deliver your order on the next available delivery date, which may be after the holiday is finished. Specific floral choice cannot be guaranteed the later you place the order as florists may start experiencing a low stock of flowers. Late orders will be processed as floral designer’s choice in the same color scheme as ordered by customers, unless otherwise advised.
All funeral orders require the name of the deceased as well as any local phone number of a relative. Please provide us with as much information as possible, such as the date and time of the funeral ceremony. Sympathy orders will be delivered to the home, while funeral orders will be delivered to the funeral home or church in accordance with the particular delivery practice and customs.
Cancellation of orders when the delivery is no longer needed by the customer, a notification by email of the wish to cancel the order must be received at least 1 day before the delivery date. For same day orders, cancellation must be requested by email at firstname.lastname@example.org or text at 424-215-5011, within 30 minutes from your order. Requesting cancellation after this time may lead to your order having already been prepared by the florist.
In the case where flowers are prepared but delivery is not possible due to (1) the provided address and/or recipient phone number is wrong, (2) the recipient is away on holiday, (3) the recipient has moved or (4) the recipient refuses the flowers, cancellation of the order will not be possible as the florist would have experienced wastage of flowers due to no fault of his or her own.
We only accept online payments through a secure page on our website. Payments are done safely and securely through a reliable payment company using your credit card or PayPal. At no point does our company possess your credit card details. Payments are processed through this system and we have no means or authority to manually charge your credit card. Similarly, any refunds are affected through the same payment company.